Shipping and Return Policy

Shipping & Delivery Policy

At foodrx, we are committed to ensuring that your order reaches you safely, promptly, and in the best possible condition. We carefully process and pack every order before handing it over to our delivery partners so that your products reach your doorstep in excellent condition.

This Shipping & Delivery Policy explains the applicable shipping charges, Cash on Delivery (COD) charges, delivery timelines, serviceability, cancellations, and other important information relating to the delivery of your foodrx orders.

1. What are the shipping charges on FoodRX orders?

We offer convenient shipping options based on the value and payment method of your order.

Prepaid Orders

  • Orders of ₹400 and above: Shipping is free of charge.

  • Orders below ₹400: A shipping charge of ₹50 will be applicable.

The applicable shipping charge, if any, will be displayed during the checkout process before you complete your purchase.

Cash on Delivery (COD) Orders

COD is available subject to the following conditions:

  • COD is available only on orders below ₹2,000.

  • A COD handling charge of ₹40 will be applicable on all eligible COD orders.

  • COD is not available for orders of ₹2,000 and above.

  • Orders of ₹2,000 and above must be placed using an available prepaid payment method.

The applicable COD handling charge will be clearly displayed at checkout before the order is confirmed.

2. How long does it take for my order to be delivered?

At FoodRX, we strive to process and dispatch your orders as quickly as possible.

Once your order has been successfully placed and the payment has been confirmed, we will begin processing your order for dispatch. The estimated delivery time for orders is 3–7 working days from the date of dispatch, depending on the delivery location and PIN code.

Delivery timelines may vary depending on factors such as:

  • Product availability

  • Your delivery location and PIN code

  • Serviceability of the destination

  • Availability of our logistics partners

  • Weather conditions

  • Public holidays

  • Unforeseen logistical or operational circumstances

While we make every reasonable effort to deliver your order within the estimated 3–7 working day timeframe, actual delivery may occasionally take longer due to circumstances beyond our control.

Customers are advised to ensure that the delivery address, PIN code, and contact details provided at the time of placing the order are accurate and complete. Incorrect or incomplete information may result in delays or unsuccessful delivery attempts.

3. Where does FoodRX deliver?

FoodRX currently delivers orders to serviceable locations within India.

Delivery availability depends on the serviceability of the PIN code entered at checkout. Certain locations may not be serviceable due to limitations or restrictions imposed by our logistics and delivery partners.

If your PIN code is not serviceable, you may be unable to place an order for delivery to that address. In such cases, you may provide an alternative address with a serviceable PIN code.

FoodRX currently does not offer delivery outside India.

4. Why is my PIN code showing as unserviceable?

Our delivery coverage depends on the network and serviceability of our logistics partners. A PIN code that may have been serviceable previously may become temporarily or permanently unserviceable due to operational or courier-related limitations.

If you are unable to place an order to an address that you have successfully used in the past, we recommend checking whether an alternative delivery address is available in a serviceable area.

5. What happens after my order is placed?

After you place an order, FoodRX will process and prepare your products for dispatch.

Once the order is handed over to the delivery partner, you may receive shipment-related updates and tracking information, where available.

Please ensure that the delivery address, contact number, and other information provided while placing the order are accurate and complete. Incorrect or incomplete information may result in delays or unsuccessful delivery attempts.

6. What happens if my order is delayed?

Although we strive to deliver every order within the estimated delivery timeframe, occasional delays may occur due to circumstances such as:

  • Transportation or logistics issues

  • Extreme weather conditions

  • Natural calamities

  • Government restrictions

  • Incorrect or incomplete delivery information

  • Recipient unavailability

  • Remote or difficult-to-access locations

  • Other circumstances beyond FoodRX's reasonable control

If your order is delayed, we request you to allow additional time for delivery. You may contact our customer support team if you require assistance regarding the status of your shipment.

7. What happens if my order is cancelled, undelivered, or lost in transit?

If an order is cancelled by FoodRX, cannot be delivered, or is confirmed to have been lost while in transit, the eligible amount paid for the order will be refunded in accordance with the applicable cancellation and refund terms.

Where applicable, the refund may include the shipping charges paid for that order.

The time required for the refund to reflect in your account may depend on the payment method and the policies of the relevant payment service provider or bank.

8. What happens if I cancel only part of my order?

If you cancel only a portion of an order, the shipping charge originally paid for the order will not be refunded, where applicable.

Shipping charges are calculated based on the order placed and the applicable shipping terms and are therefore generally non-refundable in the event of a partial cancellation.

9. Can I return a delivered order?

At FoodRX, we are committed to maintaining the quality and safety of the food products we deliver.

As our products are food items, we generally do not accept returns once an order has been delivered.

However, we understand that issues may occasionally occur. If you receive a product that is:

  • Damaged

  • Defective

  • Expired

  • Incorrect, or

  • Otherwise does not match what you ordered,

please contact us as soon as possible after delivery.

Our team will review the issue and assist you with the appropriate resolution in accordance with our Return Policy.

10. Are the original shipping charges refundable if I return an order?

If a delivered order is accepted for return due to an eligible issue, the original shipping charges paid for the order will generally not be refunded, unless otherwise determined under the applicable Return or Refund Policy.

Any refund provided will be subject to verification of the issue and the applicable terms and conditions.

11. What should I do if I receive a damaged, defective, expired, or incorrect product?

If you receive a damaged, defective, expired, or incorrect product, please contact FoodRX Customer Support at the earliest opportunity.

To help us investigate and resolve the issue quickly, you may be asked to provide:

  • Your order number

  • Details of the product concerned

  • A description of the issue

  • Photographs or videos showing the product and its condition

  • Any other information reasonably required by our team

Once the issue has been reviewed and verified, FoodRX will determine the appropriate resolution in accordance with the applicable Return and Refund Policy.

Return Policy

At FoodRX, product quality and customer satisfaction are among our highest priorities. Since the products we sell are food items, we follow strict quality and safety standards and therefore do not accept general returns of products after delivery.

Returns will only be considered in cases where the customer has received a product that is damaged, defective, expired, incorrect, or otherwise qualifies for a resolution under this policy.

If you believe that your order has an issue, please contact our customer support team as soon as possible after delivery. Our team may request relevant information, photographs, videos, or other evidence to verify the issue.

After verification, FoodRX may, at its discretion and subject to product availability and the circumstances of the case, provide an appropriate resolution such as a replacement, refund, or other suitable remedy.

Products that have been opened, consumed, altered, damaged after delivery, or improperly stored may not qualify for a return, replacement, or refund.

Important Information

  • Please carefully check your order when it is delivered.

  • Food products cannot generally be returned after delivery due to their nature.

  • Any claim relating to a damaged, defective, expired, or incorrect product should be reported promptly.

  • Refunds, replacements, and other resolutions are subject to verification and the applicable FoodRX policies.

  • Shipping and COD charges are applied based on the terms stated above.

  • FoodRX reserves the right to determine the appropriate resolution for an eligible issue after reviewing the circumstances of the case.

We appreciate your understanding and cooperation as we work to ensure that every FoodRX order is delivered safely and in the best possible condition.